Check before you deposit
- Is the code entered or the bonus selected before the deposit?
- Is the deposit above the minimum for the bonus?
- Is your payment method eligible? Some offers exclude e-wallets or crypto.
- Is Zambia eligible for this promotion?
- Do you already have an active bonus?
Common problems and fixes
Code not valid
Check spelling, capitals and expiry. Codes from third-party sites may be for another country. Ask support whether a current code applies.
Free spins not showing
Spins often appear only in the named game, or need activating in the bonus section. Restart the game and check the bonus tab.
Wagering not moving
You may be playing games that count 0%, or betting with real money while the bonus waits. Check the game weighting list.
Bonus voided for max bet
One bet above the cap can cancel the bonus and the winnings. Casinos rarely reverse this; keep the bet size visible while wagering.
Payment method excluded
Deposits by some methods do not qualify. Ask support whether a qualifying deposit can be made now.
Duplicate account flags
Casinos allow one account per person, household, device or IP address. Two family members on the same Wi-Fi can trigger a flag. Tell support in advance if another player shares your home.
When to walk away
If support cannot point to the term you broke, ask for it in writing. Keep screenshots. More on reading terms in our terms guide.